FREQUENTLY ASKED QUESTIONS
HOW ARE THE ITEMS SENT? CAN WE TRACK?
All items are sent via Royal Mail, normally we offer track and trace in the UK, but due to Covid 19 restrictions we want to protect our customers so have stopped track and trace to limit the interactions with people you don't need to. We don't know who is shielding and who isn't.
CAN I GET A REFUND ON UNWANTED ITEM/S?
Any unworn, undamaged item can be refunded. Please return within 14 days of receipt too; Concrete Junglists, 57 Mountjoy Avenue, Penarth. CF64 2SY. Please could you include a note stating you would like a refund, your email address and order number.
CAN I GET AN EXCHANGE ON UNWANTED ITEM/S?
Any unworn, undamaged item can be exchanged. Please return within 14 days of receipt to; Concrete Junglists, 57 Mountjoy Avenue, Penarth. CF64 2SY. Please could you include a note stating you would like an exchange, your return address and the name and size of the item you would like to exchange for.
I HAVEN'T HAD A CONFIRMATION EMAIL THAT ITEM HAS BEEN SHIPPED?
We aim to send as little emails as possible, to not clog your inbox with unnecessary junk. All items are shipped on the next available shipping day, Tuesday, Thursday & Friday. All items are sent First Class Tracked (UK) & Royal Mail International for the rest of the world. *Tracked when possible.
WHEN DOES MY SUBSCRIPTION TEE GET SENT?
The money for the subscription gets taken the same day you signed up every month. So if you signed up on the 14th February your payment will get taken on the 14th Mar/Apr/May recurring until you stop it or email us to stop it. The tees will then be dispatched within one/two days following.
CAN I CANCEL MY SUBSCRIPTION?
Of course, we ask for a minimum of three months (so three tees worth) of half price tees and then you can cancel at anytime by either logging into your Paypal account or email us at email@example.com.
CAN I GET THE MEASUREMENT OF THE T-SHIRTS?
SMALL / Chest 50cm Length 70cm
MEDIUM / Chest 53cm Length 72cm
LARGE / Chest 56cm Length 74cm
X-LARGE / Chest 60cm Length 76cm
XXL / Chest 64cm Length 78cm
Please email info@concretejunglists regarding sizing for all other items, most are bespoke cut and sew items, although don't follow strict guidelines are comparable to above.
WHERE ARE THE T-SHIRTS MADE AND PRINTED?
Continental Clothing are our supplier of off the rail items such as tees, most hoods and sweatshirts with most production taking place in Bangladesh, although Turkey & China make some of the more specialised pieces. They are a social conscious company, they were the first company in the world to calculate the carbon footprint and place the Carbon Reduction Label on textile products. Their social contracts include; No use of child labour, No use of forced labour, Payment of living wage, No discrimination against employees, No excessive hours of work, amongst other great initiatives. Their sustainable manufacturing process is one of the most stringent in the world, from sourcing of raw materials, the Company ensures full traceability of all fibres, choosing low impact cotton. Recognising that garment manufacturing is one of the most environmentally damaging and harmful industrial sectors on the planet, they take decisive and often pioneering steps towards addressing the many negative impacts. That is why we choose and trust Continental Clothing.
The t-shirts are printed locally to us in Tiger Bay, by Visible Art, we have been working with them for over fifteen years. Visible Art have taken all the steps to ensure that the good work of Continental Clothing gets carried over into the print work shop. Solar powered electricity, recycled water and earth positive inks. The whole process is geared to serving you garments that have minimal impact to the earth and cultivates communities and great working relationships with their staff all the way down the chain.